Sectors: Banks & Issuers

Metro Bank

Metro Bank, the revolution in British banking, offers personal, business, commercial and private banking services, with a focus on providing unparalleled levels of service and convenience. Launched in July 2010, in just over seven years it has grown to more than one million personal and business accounts across 49 stores, with up to ten new stores planned for the rest of the year.

Metro Bank was established on a simple precept – offer the best customer experience, however, whenever and wherever the customer wants it. Its stores are open seven days a week, 362 days a year and customers benefit from its 24 hour UK-based contact centres, full internet banking services and award-winning app.

Unlike any other bank in the UK, every Metro Bank store provides free coin counting with Metro Bank Magic Money Machines, instant account opening and on the spot replacements for lost or stolen credit and debit cards, customer toilets, as well as safe deposit boxes. What’s more, Metro Bank actively welcomes dogs into the bank, with a selection of dog goodies including fresh water bowls and treats.

As part of its community ethos, Metro Bank supports a wide range of local causes, interest groups and businesses. Stores regularly host local charities, as well as holding networking events to bring local businesses together.

All of these benefits can be enjoyed at a time that is convenient to local residents and businesses as its stores are open 8am – 8pm Monday – Friday, 8am – 6pm Saturday and 11am – 5pm Sunday and bank holidays, 362 days a year.


Becky Clements, Head of Payment Operations

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As Head of Industry Engagement, Becky Clements is responsible for Metro Bank’s industry payment and card regulatory and change activity, as well as acting as the relationship manager for our payment third party suppliers. Becky has extensive experience of working within the payments industry and delivering long-term, sustainable value to both customers and business. She also sits on both the Advisory Panel and the Strategic Forum for the Payment Systems Regulator (PSR), as well as being a Director of Payments UK and Deputy Chair of the Simplifying Access to Markets Working Group.

Becky’s close involvement with the new regulator gives her a unique perspective on the progress and work being taken to improve customers’ payment experience from a challenger banks perspective.