Mission Statement: To encourage retailers to gain access to PayTech innovations that will improve their customers’ experiences and profitability.

Retailer challenges
Faced with increasing competition, demanding consumers and complex multi-channel distribution challenges, retailers are looking increasingly to the payments industry for ideas, advice and solutions. Previously retailers worked in departmental silos and looked on payments as an expensive and inconvenient obligation. Now many retailers see payments as the point at which their customers’ experiences are crystallised. They see the opportunity to grow customer lifetime value by increasing convenience and adding value at the point of payment. To capitalise on what the PayTech industry can offer, progressive retailers want to learn from the PayTech industry and each other.

The EPA’s solution
To help retailers gain access to the PayTech industry’s resources and learn from other retailers, the EPA runs the Retail PayTech Forum. This is a community exclusively made up of UK retailers from different retail sectors, operating within the boundaries of the EPA community.

The Retail PayTech Forum
The retailer-only Forum meets quarterly to:

1. Provide education on payments-related topics from a retailer’s perspective, e.g. PSD2, interchange and merchant service fees

2. Share knowledge on current and anticipated issues, e.g. case studies on fraud prevention, acquirer relationships and API integrations

3. Foster collaboration on retailer-led initiatives and projects, such as considering the practicalities of adopting PSD2, overcoming interchange obstacles, and establishing standards for payments APIs and SDKs Retailers pay a separate annual membership fee to join the forum. For no additional fee, retailers are also entitled to attend the EPA’s monthly EP@Home networking events, attend two annual Pay360 conferences, and – subject to an additional fee or guest invitation – the Emerging Payments Awards. Forum members also receive free access to the EPA’s repository of research resources including all the EPA’s email newsletters, white papers and industry reports.

Project Retail Team


Malcolm Berg – UK & Eire Sales Director, SVS


Monica Eaton-Cardone – CIO, Chargebacks911


Ben Fricke – Chief Operating Officer, Nandos

Ross Musgrove – Managing Director, Musgrove Consultancy

Alan Smith – Managing Director, One4All

Jackie Barker – Prepaid Card & B2B Consultant, The Barker Consultancy

Mark McMurtrie – Director, Payments Consultancy

Richard Lucas – National Account Controller, Incomm Europe

Howard Lewis – Vice President of Retail Development, UK & Ireland, MasterCard

Gary Corbett – Chairman, Tola Mobile

Greg Lee – CCO, Flexepin